Returns Policy

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External Defects:

Upon receipt, the customer is obliged to unpack and inspect the products to confirm the absence of external, aesthetic defects, and in case they exist he has the right to refuse the receipt of the item and return it to the distributor otherwise to announce the existence of aesthetic defects within within a reasonable time from the receipt of the item while in case of impractical passage of reasonable time it is presumed that the products were received in excellent condition. The company is obliged in a short time to replace this type with a new one. In case of unconditional receipt of the item, it is considered that it was delivered in excellent external condition without aesthetic defects.

Returns of products charged by the company:

Product returns are charged at the expense of the company

· In all cases in which delivered other than sold ones , by type or quantity

· In case the item is found to have a manufacturing defect (if this is confirmed by the authorized repairer who provides the guarantee of good operation) or lack of quality, which quality has been previously agreed in writing with the company.

· In case of damaged packaging, the customer must not accept the receipt of the product from the beginning and ask for its replacement, after consultation with the company.

· In cases of return charged by the company the products must be returned in the condition received by the customer and within 14 days of receipt. Any delay on the part of the customer is justified only for reasons of force majeure, otherwise the right of replacement under this term is dismissed.

· In all cases the return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging (unless defect found later in delivery and the packaging does not exist or also in the case of a product whose packaging was received by distributors upon delivery of the item). The return of products charged by the company will be made either by personal and means of transport of the company or by courier.

· In case of return of the products, depending on the case,will be made a repair or replacement , otherwise the transaction will be canceled if the customer legally rejects the two previous ones, in which case, provided that the products have been previously received and checked by the company, in case cancellation, the refund to the customer will be made in the same way as their payment by the company. In particular, in case of debit by credit card, the company will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed with any transaction provided under the contract it has drawn up with the customer without any relevant responsibility of the company . The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the above contract.

· In case that returned products are damaged or incomplete the online store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial offset of his claim against the customer.

Right to withdraw

· From the initial submission of the customer's order until within 14 calendar days from the receipt of the products by the customer and in fact when there are many in the same order from the delivery and the latter the customer is entitled to withdraw from the sale.

· The customer is charged only with any additional delivery costs, if he chose another way than the cheapest standard delivery method of the company, as well as with the costs of returning the product.

· The costs of returning the products to the unjustified withdrawal are corresponding to the shipping costs that are determined on a case-by-case basis under the title Shipping Methods.

· The customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms, its packaging in excellent condition and the payment document.

· The declaration of withdrawal is exercised in writing or electronically and the company is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it.

· The refund to the customer will be made in case of debit by credit card as follows: in case until the withdrawal and return of the item the price has been paid to the company by the Bank, the company will be obliged to inform the Bank of the cancellation of the transaction and the bank will carry out any transaction provided on the basis of the contract it has drawn up with the customer. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. However, it has the right to request that the costs of sending and returning the goods-products be withheld and paid to it.

· The refund will be made within fourteen (14) calendar days from the receipt of the declaration of withdrawal to the company and the return of products.

· The customer is responsible to compensate the company if he made use other than that which is necessary to determine the nature, characteristics and function of the goods in the period until the declaration of withdrawal and the company is entitled to agree with the customer its compensation still and with mutual netting. In case the withdrawal concerns the provision of services, the customer must pay an amount commensurate with the one provided until the withdrawal statement. If the consumer exercises the right of withdrawal, any concluded contracts expire automatically, at no cost to the customer.

Exceptions to withdrawal:

There can be no retreat to

· Products that are not suitable for return, for health reasons or for hygiene reasons, and which have been unsealed after delivery, such as personal care items and large items such as water heaters.

· Contracts in which the consumer has specifically requested a visit from the supplier in order to carry out emergency repairs or maintenance work. If, in the event of such a visit, the Supplier provides services in addition to those specifically requested by the Consumer or goods other than compulsory spare parts used during maintenance or repairs, the right of withdrawal shall apply to such additional services or goods.

After sales service - Safe products - Warranty terms:

The products available from the company are durable products that have all the necessary certification for safe operation. The products are accompanied by written instructions for use (except for the simple to use products) and a written guarantee of good operation of a reasonable duration, in the Greek language. The warranty form always includes the name and address of the guarantor, the product to which the warranty relates, its exact contents, its duration, its local validity, and the rights provided by the applicable law. The warranty of the device is valid according to the manufacturer from the date of purchase and allows free troubleshooting, as long as the following conditions are met:

· Have the guarantee of the dealer or supplier and the proof of purchase of the device.

· The fixed components of the device (Serial No.) have not been altered.

· Do not exclude damage based on the manufacturer's warranty form.

Order cancellation

Order cancellation can be done only by phone at 210 26 93 850 or by e-mail at info@ydraulikaeidi.gr and within the same day of submission of your order only if the item has not yet been invoiced and given for shipment.